Social
Line OA Members
Cases
Satisfaction with customers was
Security (Contractor)
0 Cases
2021
2022
No. of accidents (Persons)
1
3
No. of accidents (Times)
1
3
Absent for less than 3 days
20211 person
Absent for more than 3 days
20213 persons
Human Rights
Percentage of risk assessment human rights
Employees / Partners
100%
Percent of indicates risk human rights
Employees / Partners
0%
Goals and Strategies for Social Management
| Goals | 2022 Performance | Sustainability Strategy 2023-2027 |
|---|---|---|
| Care for Employees | ||
| 60% Employee Engagement | Employee Engagement at 62.82% | HPO Resilience Management Strategy |
| Safety and Occupational Health | ||
| The morbidity rate from all occupational diseases equal to zero | No sickness from work | HPO Resilience Management Strategy |
| Customer Responsibility | ||
| Service satisfaction > 80% | Satisfaction with customers was 95.16% | Safer Road Traffic Management/ Maintenance Strategy |
| Participation in Community and Social Development | ||
| Community Engagement Assessment >80% | Community satisfaction was 78.80% | DMT Excellence Recognition Strategy ESG Sustainability Strategy |
| No complaints from the wider community | No complaints | DMT Excellence Recognition Strategy ESG Sustainability Strategy |
Human Rights Policy
The Company has announced a human rights policy by adhering to the principles of compliance with the United Nations Global Impact (UNGC), the Universal Declaration of Human Rights (UDHR), and the United Nations Guiding Principles on Business and Human Rights (UNGP) as operation guidelines and frameworks, including employment equality regardless of sexual orientation of men, women, LGBTQ, and persons with disabilities.
to ensure that the Company’s business operations are free from human rights violation. The Board of Directors deemed appropriate to establish human rights policies to prevent human rights violations such as human trafficking, forced labor, child labor, discrimination, and harassment in all direct activities of the Company and its Business Partner in Business Value Chain.
Collective Bargaining
The company provides opportunities for communication between management and employees regarding employee benefits through the Welfare Committee, as stipulated in Section 96 of the Labor Protection Act B.E. 2541. The Welfare Committee consists of employee representatives elected according to criteria and methods specified by the Director-General of the Department of Welfare and Labor Protection (currently, there are five employee representatives). This demonstrates support for the right to work as enshrined in the United Nations Guiding Principles on Business and Human Rights (UNGP) to develop employee welfare and benefits in collaboration with management representatives. This ensures that employees receive the desired and appropriate benefits and have their expectations met. Consultative meetings are held with management quarterly, as mandated by law.
Responsibility Policy for Tollway Users
The company considers its customers as highly valued stakeholders who enable the company to sustain its operations for an extended period up to the present. The company is committed to providing services with honesty, integrity, and accurate information about the organization and its services. It ensures that the services provided are adequate, fair, and compliant with consumer rights laws. Additionally, the company welcomes feedback, compliments, and constructive criticism from its customers at all times to enhance the level of service and provide convenience, safety, and customer satisfaction. The company also adheres to ethical practices in customer service without discrimination. In case of service issues, the company promptly coordinates efforts to find solutions together. Furthermore, the company respects customer confidentiality and does not disclose customer information obtained through normal business operations unless required by law. Additionally, the company provides customers with the opportunity to file complaints regarding any shortcomings in the service provided.
The Company has a plan to manage relationships both proactively and reactively with customers according to the marketing business development strategy that focuses on responding to customer needs. The Company has a CRM Platform to measure service results and develop plans for continuous customer care.
Policy on Responsibility towards Contract Parties and Partners
The Company has a policy to treat partners/contract parties with an honest commitment to comply with the conditions given to all types of partners under the specified conditions, criteria, and laws with honesty, transparency, and equality.
Supplier Code of Conduct
Policy on Care for Employees
The company takes care of employee welfare and safety by providing fair and appropriate rewards based on their knowledge, skills, responsibilities, and job performance. This is done by using a performance evaluation system that reflects job performance as criteria for assessing performance, salary adjustments, and annual bonuses. Examples include evaluating work performance based on statistics and adherence to company discipline, assessing job performance by supervisors along the job hierarchy, achieving Key Performance Indicators (KPIs), and evaluating competencies. In addition, the company provides benefits such as retirement funds, higher education funds for master's degree and above, and group health insurance.
The company also has goals to develop employees at all levels to collectively drive the organization according to the organization's values, CAT, in order to adapt to rapid changes in the global economy, environment, and society. This includes changes in technology and innovation that impact business operations.
In 2022, the company has hired employees.
382 persons
Male
194 persons
Female
185 persons
Disabilities
Male2 persons
Female1 person
Employee Stewardship by the BEST Employer Framework
Employing People with Disabilities
According to Section 33 of the Act on Empowerment and Development of the Life of Persons with Disabilities, 2007
Target
4 persons
| Employment rate for people with disabilities 100:1 according to Section 33 | Male | Female |
|---|---|---|
| Supervisor Level Staff | - | 1 |
| Operational Level | 2 | - |
Creating a career for the disabled
According to Section 35 of the Act on Empowerment and Development of the Life of Persons with Disabilities, B.E. 2550
Target
1 person
| Year | Promote Career | Number of persons with disabilities | Operation Area |
|---|---|---|---|
| 2017 | Raise Chicken Eggs | 2 | Sa Kaeo Province |
| 2018 | Raise Chicken Eggs | 2 | Nakhon Ratchasima Province |
| 2019 | Raise Chicken Eggs | 2 | Ratchaburi Province |
| 2020 | Raise Chicken Eggs | 2 | Ratchaburi Province |
| 2021 | Raise Chicken Eggs | 2 | Ratchaburi Province |
| 2022 | Raise Chicken Eggs | 2 | Nakhon Ratchasima Province |
Policy on Occupational Safety and Health
Occupational safety and health are the business’ important responsibilities. The Company requires executives, employees, partners, and contractors to be responsible for safety of their own, colleagues, communities according to the Occupational Safety and Health Policy.
Policy on Safety, Occupational Health and Working Environment
Policy on Participation in Community and Social Development
The company recognizes the importance of active participation in social and environmental responsibilities. It firmly believes that adhering to the principles of social and environmental responsibility within the organization can lead to the survival and harmony of business, society, and the environment. The company considers understanding the correct principles and the benefits derived from practicing them as essential for its employees. It is crucial that employees genuinely comprehend these principles because understanding them will help ensure that the company's policies regarding social responsibility and environmental stewardship are earnestly implemented.
The Company has a total of 5 aspects for social responsibility guidelines Guidelines
The company is dedicated to developing projects that benefit both local communities and society at large, generating value and impact that meet the needs of all stakeholders as well as supporting the sustainable development goals (SDGs) set by the United Nations and integrates them into company’s operations.
