- Our Service
- Assistanace Sevice
Convenience with safety of Tollway users in traveling throughout the Tollway is considered as the top priority of the company. The Company has committed to develop effectiveness and service of operating staffs at all levels with a fully equipped modern safety equipment to ensure the availability of caring and helping when occurring of any accident or car broken with parking or any unusual event on the Tollway timely. Thus, all Tollway users can be assured that it will be convenient, safe and comfortable in traveling throughout the Tollway by 24 hours.
Call for helping request to Operation Control Center of the Tollway. If the car was broken and parked near the emergency telephone installed every 500 meters along the route, you can use the emergency phone to connect to the Control Center. The Control Center can know the location where the car was broken. If the Tollway user’s car was parked at a location away from the emergency phone, you can use your mobile phone to call to Tollway call center 1233 by 24 hours, and then inform the nearest major locations which are easily noticed and inbound or outbound direction. The Control Center will coordinate the rescue staff to help you further.
In event of your car fails, please try to move the car to park at the closed left wayside as much as possible or safety area and turn on an emergency signal light to alert other vehicles to can see your car from far distance and pay more attention. While you are waiting the rescue staff, please stay in the car with seat belts or do according the situation to ensure the appropriate security measures.